ITIL® 4 Direct Plan and Improve (DPI) Online
The ITIL 4 Direct Plan and Improve qualification provides you with the practical skills necessary to create a ‘learning and improving’ IT organization, with a strong and effective strategic direction. It teaches you a practical and strategic method for planning and delivering continual improvement with the necessary agility.
About the course
This course is one of the pre-requisites for the designation of ITIL 4 Managing Professional which assesses the candidate’s practical and technical knowledge about how to run successful IT-enabled services, teams and workflows. It is also a pre-requisite for the designation of ITIL 4 Strategic Leader, which assesses the candidate’s ability to build and implement an effective IT and digital strategy that can tackle digital disruption and drive success.
Course duration
This course will take approximately 12 - 14 hours to complete.
At the end of the course, you will:
- Understand the key concepts of direct, plan & improve
- Understand the scope of what is to be directed and/or planned, and know how to use key principles and methods of direction and planning in that context
- Understand the role of GRC and know how to integrate the principles and methods into the service value system
- Understand and know how to use the key principles and methods of continual improvement for all types of improvements
- Understand and know how to use the key principles and methods of communication and organizational change management to direction, planning and improvement
- Understand and know how to use the key principles and methods of measurement and reporting in direction, planning and improvement
- Understand and know how to direct, plan and improve value streams and practices
What's covered?
- Introduction and overview of DPI
- Foundation recap
- Key concepts of DPI
- Key principles of DPI
- GRC and DPI
- Continual improvement
- Organizational change management and communication
- Interfaces across the value chain
- Measurement and reporting
- Value streams
What's included?
- 12 months online access to our accredited ITIL 4 Direct, Plan and Improve elearning
- Full tutor support
- Exam simulator
- ITIL 4 Direct, Plan and Improve exam: Valid for 12 months from purchase date. Exam must be taken online via remote proctor
Optional extras:
- The official ITIL 4 Direct, Plan and Improve handbook
Target audience
- ITSM managers and aspiring ITSM managers
- Managers of all levels involved in shaping direction and strategy or developing a continually improving team
- Existing ITIL qualification holders wishing to develop their knowledge
Pre-requisites
There are two formal prerequisites in order to sit this exam. You must have passed the ITIL 4 Foundation examination and you must attend an accredited training course.
Exam information
The ITIL 4 Direct Plan and Improve exam is taken online via remote proctor. For more information about taking your exam and to check the technical requirements please click here.
Exam format
- 90-minute duration
- Closed book
- 40 questions
- Pass mark is 70% or higher – a raw score of 28 marks or above
