ILX Group Pass Pledge

We are so confident in the quality of all of our training that we offer a Pass Pledge on all courses to Foundation level!

What does this mean?

We are so confident you'll pass the ITIL Foundation exam first time with ILX Group that we offer a Pass Pledge for all our Foundation e-learning courses. But, if you don't pass, we will allow you take the exam a second time, at no extra cost, as long as it is within three months of taking your original exam.

Are there any conditions related to Pass Pledge?

Provided that you have completed the e-learning in full and that you have passed the exam simulator with a pass mark of 80%, you will be entitled to a free resit. You will have been advised whether you have passed or failed the exam simulator at the time of taking, as it is included within your e-learning. If you're not sure, don't worry, contact us and we will be happy to check for you.

Will my exam resit be online or a paper exam?

All exam resits are taken online via remote proctor. If you want more information about online exams take a look at our dedicated page here.

Which courses does this apply to?

We are offering the Pass Pledge on all of our ITIL Foundation level online courses.

If you wish to purchase a combined course, with Foundation and Practitioner level, then the Pass Pledge still applies to the Foundation exam!

Who does this apply to?

Each and every person that completes a Foundation level online course and can demonstrate that they have passed our exclusive exam simulator, which comes included in every course. You will have been advised whether you have passed or failed the exam simulator at the time of taking, as it is included within your e-learning. If you're not sure, don't worry, contact us and we will be happy to check for you.

How do I get my Pass Pledge?

Simply purchase an ITIL Foundation e-learning course, with the exam cost included, and the Pass Pledge will automatically be applied.

If I need to use my Pass Pledge or I have any further questions, who should I contact?

Please email contactus@ilxgroup.com and we will be happy to assist you.