ITIL Training blog - February 2021

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Helped Pass ITIL4 Foundation Certification in first attempt with 95% score.

ITIL4 Foundation online course was very useful to help me pass the ITIL4 Foundation exam in first attempt. Pass Pledge feature is very good as it allows free second attempt and serves as a comfort factor. I didn't have to use Pass Pledge though as I passed the exam in first attempt with score of 95%.


Patrick Mamo
Well prepared for exam

The content of the course gave really good context of the important information required to pass the foundations exam. The simulation exams were bang on. I was scoring in 90's for each randomly generated test and I scored 90% on the certificate exam. There is no interaction with the mobile app, but was a good supplement to listen to while walking/driving to reiterate the lesson.

All in all, I was able to ace the certification with about 3-4 weeks of effort.


Trusted Customer
Posted on Friday, 26th February 2021 14:47
Best practices for your IT help desk
Every touchpoint your customers have for you determines the reputation of your organisation. And so, it is more important than ever that your IT help desk not only offers solutions and resolves technology related issues, but also provides a service which is consistent with your business. Here we’ve rounded up the best practices you can follow to ensure your IT help desk excels.
Submitted by ILX Marketing Team
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Posted on Tuesday, 16th February 2021 15:13
ITIL Bundles: The well-rounded approach to learning
If you have vowed to make 2021 your year for continued learning, are looking to up your game and progress in your career, then an ITIL bundle could be the perfect qualification for you!
Submitted by ILX Marketing Team
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