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Testimonials

Repeat Customer

Have used ILX Group many times over the years for training. Not only are their prices competitive, but their online self-paced learning is thorough and the simulated practise exams prepare you really well for the real thing.


Patrick Mamo
Well prepared for exam

The content of the course gave really good context of the important information required to pass the foundations exam. The simulation exams were bang on. I was scoring in 90's for each randomly generated test and I scored 90% on the certificate exam. There is no interaction with the mobile app, but was a good supplement to listen to while walking/driving to reiterate the lesson.

All in all, I was able to ace the certification with about 3-4 weeks of effort.


Trusted Customer
Posted on Thursday, 19th December 2019 16:55
How leaders can motivate themselves
At the core of self-motivation in the workplace is your personal vision. Whilst the company vision will guide your practices, and drive you to meet goals and targets, it is your own vision that will inspire you and enable you to flourish.
Submitted by ILX Marketing Team
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Posted on Thursday, 21st November 2019 11:15
How leaders can motivate others
The reality is that as managers, we almost certainly have skills gaps which need filling and areas we must work on. Motivation skills being one of these. When your team is motivated, they are committed and inspired to achieve great results.
Submitted by ILX Marketing Team
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Posted on Thursday, 17th October 2019 09:53
Event management in ITIL® 4
The ability to monitor, analyse, and respond to events within an IT environment is a critical factor in maintaining the health, performance, and reliability of any IT service. ITIL® 4 offers an approach to help with this.
Submitted by ILX Marketing Team
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Posted on Tuesday, 17th September 2019 10:36
ITIL business relationship management
Business relationship management provides a strong, positive connection between the client and the IT service provider. This relationship can’t be undervalued. As such, many organisations employ a dedicated Business Relationship Manager. But how exactly do they deliver this service to clients?
Submitted by ILX Marketing Team
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Posted on Thursday, 29th August 2019 13:34
What is a service desk?
The service desk is an essential Information Technology Service Management tool. It’s the single point of contact between the IT organisation and the user. The user can be an employee, customer or any other stakeholder. Their service desk can be internal or outsourced to an IT provider.
Submitted by ILX Marketing Team
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Posted on Wednesday, 10th July 2019 13:24
What are ITIL problems and how do you manage them?
In IT management, a problem is the cause of one or more incidents. When an incident occurs, its root cause sometimes requires investigation, but not always. For example, some incidents are easily identifiable and obvious, like a forgotten password or a malfunctioning mouse. We use problem management when the cause is less obvious.
Submitted by ILX Marketing Team
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