All too often Human Resources Service Management (HRSM) is overlooked and undervalued, but customer experience starts from within. And so we must prioritise HR Service Management, make improvements, and invest in smart solutions. Not only because we risk falling behind if we don’t, but because the benefits are broad and long-lasting. Let’s take a look at them…
If employee dissatisfaction becomes a frequent occurrence, it can have serious implications. One of the biggest costs to business is staff turnover. From advertising to recruiter’s commissions, staff training to getting your new recruit to the level of productivity as the person they are replacing; hiring is expensive!
The saying, ‘prevention is better than cure’ rings true here. Any steps you can take to improve employee satisfaction is going to pay off, but it is essential that you get this right. Within HRSM, you must treat your employees as your customers. Their experience and satisfaction matters. A solution for your company may well be updating your HR Service Management software.
When it comes to evaluating software platforms, you must involve those who are going to be using it. Get software providers to demo their product to a range of team members, and talk to your team about what is important to them in terms of features, after-sales service and more. Better performing software which meets employees’ needs could go a long way to improving satisfaction.
More productive workers
Human Resource Service Management is core to workplace productivity. Investing in tools which allow employees to self-serve will reduce requests and demands placed on HR teams. As a result, valuable time is freed up to be spent elsewhere. Along with improving software, training and learning opportunities are an important practice for prioritising your staff. Building skills and competencies is not only great for a person’s self-growth but for business growth too.
There is a huge misconception around productivity. All too often, it is believed that the more work gets done, the more productive you are. But more crucial is the quality of the work. Quality productivity is far more effective in ensuring that goals are reached, or even exceeded! Ensuring your employees have the right tools and knowledge will allow them to get the job done faster, easier and to a better standard.
Faster response times and improved reputation
On the topic of speed, a further benefit to streamlining your (often overlooked) HRSM is speedier response times. The fast-paced world of tech means we have become accustomed to getting an immediate response. As a culture, we have come to expect instant gratification, and grow impatient easily! And so, updating HRSM isn’t about replacing HR with robots, but about automating tasks to improve response times and, in turn, enhancing employee satisfaction.
What’s more, eliminating hours spent on tedious manual tasks means that Human Resource teams have time for tasks of value, such as strengthening relationships with staff. Time becomes available for HR to invest in further improving Service Management, driving strategic initiatives, and improving employee engagement. Shifting their focus to the human side of HR also betters the reputation of the department and the company as a whole. Organisations are increasingly judged on the basis of their relationships with workers, and HR professionals have a key role to play in making improvements.
Looking to the future
Human Resources as a department is often undervalued and up against squeezed budgets. Yet it is relied upon for so much, and by so many employees. A broad range of responsibilities makes the role of an HR practitioner a continual balancing act. But by making changes now to prioritise your HR Service Management, you can look to reap benefits long into the future.
Investing in more intelligent digital software will allow you to readily deliver services on-demand. Meanwhile, committing to upgrading your employees’ toolkit with professional development courses will boost their skills and also motivate them. Making updates and improvements to your HRSM goes beyond ‘modernising’. It is vital for ensuring employees feel valued and that their needs are being met. Employee satisfaction is of peak value to the enterprise and can be accomplished with smart updates to your HR Service Management.