In the last two decades ITIL has helped some of the world’s biggest corporations. Disney, Microsoft, IBM, these are just some of the many ITIL success stories. However, there is the misconception that ITIL cannot also benefit small businesses. Here are 4 ways ITIL can help small and medium enterprises (SMEs) reach their long term … Read more
ITIL Training Blog
Whoever informed you of the ‘death of ITIL’ has been grossly misinformed. Any allegations of irrelevance, favouring Agile or DevOps, fail to consider ITIL’s scalability. ITIL has maintained a reputation as gold-standard ITSM framework for over two decades. This reputation is as valid in 2017, and will continue to be so going forward. This blog … Read more
It’s one thing to improve ITIL implementation in your company. Introducing it in the first place is a whole different task. You have work ITIL into the organization’s existing culture. After that, you have the lay the groundwork for continual improvement. Here are five things to consider when first implementing ITIL.
ITIL is a set of recommendations based on thousands of examples and years of experience. Because every organization is different, you should also use your own experience to guide the implementation. Often, you don’t need every part of ITIL. ITIL for SMBs Small and medium-sized businesses in particular benefit from implementing parts of ITIL. This … Read more