Since the 1980s, ITIL has defined standards for service management best practice. ITIL has endured as newer approaches grow, such as DevOps and Agile. Throughout, countless myths about ITIL have proliferated. This blog entry takes 5 of the biggest myths about ITIL, and clears up any misconceptions.
ITIL Training Blog
The conflict between ITIL and DevOps is huge in the service management industry. There are arguments that make a valid case for the two being irreconcilable. There are just as many that are speculative or misinformed. This blog entry will dig deep into rhetoric from both sides of the debate. Some arguments will be legitimate. … Read more
IT service management is all about looking forward. We all strive for continual improvement. This goes hand in hand with technological innovation. Old service desks struggle to meet a greater demand for efficiency. They’re held back by things like dated support ticket systems, clunky functionality and poor cloud support. What upcoming trends will help fix … Read more
In the last two decades ITIL has helped some of the world’s biggest corporations. Disney, Microsoft, IBM, these are just some of the many ITIL success stories. However, there is the misconception that ITIL cannot also benefit small businesses. Here are 4 ways ITIL can help small and medium enterprises (SMEs) reach their long term … Read more