January marks the start of the year, and in 2020’s case, the start of a new decade. With this comes a fresh perspective and plans for innovation. Never is this more evident than in business. Adopting a new approach could be the refresh your company needs in order to succeed. Read on to discover how an ITIL certification can help you move towards a proactive culture.
The end goals
If ITIL is new to you, then you should know that it stands for IT Infrastructure Library, and is essentially a collection of best practices in IT service management. Through training and smart adoption, your company can benefit greatly from ITIL. It enables you to monitor, sculpt and improve your IT services, and when successfully implemented allows you to take a more professional approach to service delivery, leading to improved customer satisfaction.
What’s more, introducing ITIL within your organisation has the power to transform company culture. Equipped with ITIL tools and knowledge you will see a shift towards a more proactive way of working, both on an individual and business-wide level. With gained expertise, individuals and teams will discover new ways to improve the customer experience and in turn see an improved effectiveness in their role(s).
As an organisation, you will find that implementing an ITIL framework allows you to develop methods for working more efficiently; and as a result workforce motivation will be raised. A proactive company culture can have a profound effect on your confidence in your own abilities, and in turn has the ability to improve results.
ITIL is a framework, not a set of instructions. In that way, it is designed to make you work smarter not harder. By focusing on the processes, you are aiming to improve and apply the ITIL framework accordingly in order to see vast improvements. It is designed to be tweaked and adapted to suit your unique business needs.
By adopting this smart approach, you will improve the initiatives and upskill your workforce. Smart professionals have the potential to be instrumental in company growth. Applying ITIL tools business-wide enables your team to demonstrate an evidence-based, differentiated, value proposition. Being equipped with the smart skills they need to take on business challenges leads to more proactive working, improved efficiencies and in turn better business outcomes. When your team manages change more effectively, it provides a better customer experience and ultimately more customer wins.
What introducing ITIL could mean for you
For service management professionals, the pressure to deliver reliable results and better processes is enormous. They must continually strive to improve efficiencies and reduce costs, while at the same time find ways to advance technically and creatively. Introducing ITIL framework, methods, and processes has been proven to help service management professionals continually succeed at these tasks.
ITIL is globally recognised, so as a company you will learn to speak a common language, leading to more effective communication internally and externally. For the individual, ITIL will improve career prospects, boost job satisfaction and offer a more fulfilled career outlook. ITIL proficient companies will benefit from more motivated staff, a proactive company culture, and deliver better customer experiences as a result. What’s more, businesses in a range of sectors are recognising the benefits of ITIL management, causing a substantial increase in the demand for experienced professionals.
When used to address business challenges, ITIL is an asset. It allows certified professionals to proactively recommend solutions. With ITIL best practices, efficiency metrics are measured and service delivery tasks are optimised. Validating your new approach or strategy with tangible results is vital, so look for quick wins to begin with. Introducing ITIL framework and methods in small increments, with a multi-phased approach can have the best impact. You will soon reap the benefits of developing your processes and see a shift towards a more proactive culture, continually improving productivity and greater responsiveness.