Top 5 ITIL Myths Debunked

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Tablet with a myths and facts comparison table
Posted on Friday, 3rd November, 2017 - 14:00

Since the 1980s, ITIL has defined standards for service management best practice. ITIL has endured as newer approaches grow, such as DevOps and Agile. Throughout, countless myths about ITIL have proliferated. This blog entry takes 5 of the biggest myths about ITIL, and clears up any misconceptions.

  1. ITIL should only be implemented by IT service providers

ITIL stands for Information Technology Infrastructure Library, but this doesn’t make it exclusive to IT companies. At the heart of ITIL lies the successful integration of a company’s IT with its business goals. ITIL is about taking service from reactive to proactive. In other words, minimizing the time spent fighting fires such as systems outages, and dedicating it to finding ways to improve. These benefits are applicable to all types of businesses. ITIL counts Disney, Shell Oil, Boeing and many more amongst its success stories. For a more in-depth look at the benefits of ITIL, click here to see just what it can do for your organization.

  1. Only those in senior positions should get ITIL certified

ITIL advises business owners and managers on fully integrated, long term strategies. However, this does not mean that only those who have a seat at the strategic table should get ITIL certified. Companies who experience the most success have integrated ITIL at every level. Therefore, everyone should become ITIL certified, including front line service staff. ITIL has benefits on both an organizational and an individual level. Anyone looking for career or networking opportunities should consider an ITIL certification.

  1. Businesses get the most out of ITIL when they implement it in its entirety

This is a big myth about ITIL. One criticism of ITIL is that it is ill-equipped to handle current demands for agility. This will be explored later in this blog post. Those who believe this to be true often think they need to adopt every aspect of ITIL. They think they must throw out a process that has always worked fine in favor of its ITIL-equivalent. This is a fundamental misunderstanding of ITIL. It has always in fact been a tailorable framework. Organizations unsure about how best to implement ITIL can get a quote on our bespoke corporate training here.

  1. ITIL will quickly transform your organization

This myth goes hand in hand with the previous one. Unfortunately, some organizations are either unequipped or unwilling to solve deep-rooted problems. These problems could be part of their organizational structure, or their company culture. ITIL is sure to help identify and rectify such issues, but not as a quick fix solution. ITIL succeeds when everyone works to make it succeed. There must be a culture of responsibility in identifying ITIL strategically. When done right, the benefits will be both clear and abundant.

  1. ITIL is outdated, companies should consider DevOps instead

Those who call ITIL outdated, often subscribe to a conflict between ITIL and DevOps. Broadly speaking, DevOps’ agility is supposedly more suited to today’s industry demands. As such, it should eventually eclipse ITIL. While the first concept is has some merit, the second disregards ITIL’s tailorable nature. After all, it has already withstood two decades of technological evolution. Why is ITIL all of a sudden so unable to adapt to change? Those who think of DevOps as the ‘new ITIL’ should focus less on differences in favour of similarities. This is explored in much more depth in one of our previous blog posts, ‘ITIL vs. DevOps: An Imaginary Conflict?’

The reason it is so important to dispel myths about ITIL, is so people can make the best decision for their goals. We want people to be fully-informed about what they can get out of an ITIL certification. If you’re interested in starting your ITIL journey, click here to find out more about our range of courses. If you have any further questions about ITIL, click here to get in touch.