Posted on Tuesday, 26th March 2024 09:30
Data-driven ITSM: How data unlocks proactive service excellence
Delivering service excellence in IT Service Management (ITSM) has become a priority for many organisations as they adapt to changing customer expectations and commit to staying ahead of the competition. However, creating service excellence means a transition from reactive to proactive operations. The strategic harnessing of data analytics, a process that transforms raw data into actionable insight, fuels proactive ITSM.
Submitted by ILX Marketing Team
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