ITIL Training Blog

Posted on Thursday, 21st November, 2019 - 11:15

The reality is that as managers, we almost certainly have skills gaps which need filling and areas we must work on. Motivation skills being one of these. When your team is motivated, they are committed and inspired to achieve great results.

Posted on Thursday, 17th October, 2019 - 09:53

When any change to an IT system happens, events will happen. But in ITIL, you don’t just monitor the events that go wrong or create problems. All events need to be swiftly identified, monitored and rectified if necessary. Thorough event management makes IT systems more proactive and holistic.

Posted on Tuesday, 17th September, 2019 - 10:36

Business relationship management provides a strong, positive relationship between the client and the IT service provider. This relationship can’t be undervalued. As such, many organisations employ a dedicated Business Relationship Manager. But how exactly do they deliver this service to clients?

Posted on Thursday, 29th August, 2019 - 13:34

The service desk is an essential Information Technology Service Management tool. It’s the single point of contact between the IT organisation and the user. The user can be an employee, customer or any other stakeholder. Their service desk can be internal or outsourced to an IT provider.