ITIL Training Blog

Posted on Monday, 25th March, 2019 - 17:10

For IT departments, the days in the wilderness are long gone. No longer is IT just those computer geeks tucked in a corner office in the depths of the building who you call when your laptop decides to test your patience. Today, IT is a vital part of any business, linked by technology to a … Read more

Posted on Thursday, 21st February, 2019 - 09:28

Disaster recovery is an incredibly important part of modern business planning. Companies without effective disaster recovery plans often struggle to cope with a cyber attack, fire, flood or loss of connectivity. The better your disaster recovery plan, and the more familiar your staff are with implementing it, the easier it will be for your business … Read more

Posted on Monday, 21st January, 2019 - 14:28

An ITIL service catalog lists all the IT services your company provides for its customers. It brings together a huge amount of information regarding these services. That includes everything from adding a network printer to resetting a password. Understanding the contents of an ITIL service catalog, and how it can benefit your business, could help … Read more

Posted on Tuesday, 6th November, 2018 - 15:41

You may know what ITIL is (a global efficient IT framework), and the purpose of it, like reducing costs while better servicing your customers, but where did ITIL come from?