ITIL® 4 Managing Professional Transition Module Classroom Course

ITIL is an adaptable and flexible framework for managing IT services. As an ITIL-certified professional you will become more confident in your abilities and will be more effective in your role, making you a valuable resource to your organisation and your customers.

ITIL® 4 Managing Professional Transition Module

Classroom Based

Coming soon...the ITIL 4 Managing Professional Transition module.

This course is subject to accreditation. We are looking forward to being able to offer both classroom and elearning to support the latest release from AXELOS on the ITIL 4 accreditation pathway.

For more information please email contactus@ilxgroup.com or call your local office.

About the course

The purpose of the ITIL 4 Managing Professional Transition qualification is:

  • to allow candidates of the previous iteration of ITIL the opportunity of a straightforward transition to ITIL 4 in order to achieve the designation of ITIL 4 Managing Professional
  • to provide candidates with an understanding of the new ITIL 4 Foundation concepts and definitions, including the key differences between the previous iteration of ITIL and ITIL 4 and how they can be practically applied
  • to provide candidates with an understanding of the key elements from each one of the four ITIL Managing Professional (MP) modules: Create, Deliver and Support, Drive Stakeholder Value, High Velocity IT and Direct, Plan and Improve, and also ITIL 4 Foundation.

What's covered?

This course will cover all aspects required to pass the ITIL 4 Managing Professional Transition examination. The examination assesses whether the candidate can demonstrate sufficient understanding and practical application of the concepts covered in the following ITIL 4 core publications to be awarded the designation ITIL 4 Managing Professional including:

  • ITIL 4 Foundation: to introduce readers to the management of modern IT-enabled services, to provide them with an understanding of the common language and key concepts
  • Create, Deliver and Support (CDS): to provide the candidate with an understanding on how to integrate different value streams and activities to create, deliver and support IT-enabled products and services, and relevant practices, methods and tools
  • Drive Stakeholder Value (DSV): to provide the candidate with an understanding of all types of engagement and interactions between a service provider and their customers, users, suppliers and partners, including key CX, UX and journey mapping concepts
  • High Velocity IT (HVIT): to provide the candidate with an understanding of the ways in which digital organizations and digital operating models function in high velocity environments
  • Direct, Plan and Improve (DPI): to provide the candidate with the practical skills necessary to create a ‘learning and improving’ IT organization, with a strong and effective strategic direction.

Duration

Five day classroom course including the ITIL 4 Managing Professional Transition examination.

Target audience

This qualification is for existing ITIL Expert qualification holders, and those who have 17 credits with the ITIL credit scheme, wishing to develop their knowledge and application.

Pre-requisites

Minimum 17 credits from the ITIL v3 Foundation and Intermediate/Practitioner modules or ITIL Expert certificate. ITIL 4 Foundation can be accepted to replace ITIL v3 Foundation, but candidates would still need to achieve 15 credits from v3 PRC/INT.

Pre-course

Important note regarding pre-course

There is mandatory pre-course work that must be undertaken prior to attending this course. It is expected that it will take approximately three to four hours to complete.

Exam information

  • Objective testing – multiple choice
  • Duration 1 hour 30 minutes
  • 40 questions
  • 70% pass mark (28/40)
  • Closed book

What's Included?

This is an intensive five-day course that includes:

  • All accompanying course material
  • The cost of the ITIL 4 Managing Professional Transition examination (the exam is taken on the last day of the course)

Course Syllabus

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