Posted on Tuesday, 26th March 2024 09:30
Data-driven ITSM: How data unlocks proactive service excellence
Delivering service excellence in IT Service Management (ITSM) has become a priority for many organisations as they adapt to changing customer expectations and commit to staying ahead of the competition. However, creating service excellence means a transition from reactive to proactive operations. The strategic harnessing of data analytics, a process that transforms raw data into actionable insight, fuels proactive ITSM.
Read more
Posted on Tuesday, 19th March 2024 09:30
Crafting a roadmap for digital transformation with ITIL® 4: An strategic guide
Digital transformation is an imperative process for organisations aiming to remain competitive and relevant in today’s fast-paced digital world. Integrating ITIL® 4 into this journey provides a structured and strategic approach that aligns IT services with the broader business goals.
Read more
Posted on Tuesday, 12th March 2024 09:30
Leveraging AI in IT Service Management in 2024: A comprehensive guide
Artificial intelligence (AI) has already emerged as a game-changer for IT Service Management (ITSM). AI in ITSM is not just an innovative trend but a necessity to enhance efficiency, reduce operational costs, and improve customer satisfaction.
Read more
Posted on Tuesday, 27th February 2024 09:30
What are the technical management practices in ITIL® 4?
Completing our deep dive into the 34 management practices of ITIL® 4, this blog is centred around the three technical management practices.
Read more
Posted on Tuesday, 13th February 2024 09:30
Discover the 17 service management practices of ITIL® 4
The ITIL® 4 framework includes 34 management practices, which are split up into three different categories. We’ve already explored the general management practices, so in this blog we’ll be focusing on the service management practices.
Read more
Posted on Tuesday, 30th January 2024 09:30
Unpacking the 14 general management practices in ITIL® 4
There are 34 management practices featured in the ITIL® 4 framework. These are divided into three different categories: general management practices, service management practices and technical management practices.
Read more