ITIL Training blog - November 2016

ITIL Blog
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Patrick Mamo
Posted on Friday, 25th November 2016 13:04
The Difference Between ITIL and ITSM
Many people get stuck on the distinction between ITIL and ITSM. In vague terms, the difference is that ITIL is a framework or set of practices for ITSM. To really understand that answer, we have to dig deeper into their definitions, history, and relationship.
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