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ITIL Frequently Asked Questions

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What is the cost of ITIL Foundation e-learning?

The quickest, most affordable way to an ITIL certification is by using e-learning. ILX offers an ITIL Foundation e-learning pack that includes an exam simulator with sample ITIL exam questions, Foundation exam voucher, additional study material and full tutorial support while you study. The ITIL Foundation e-learning pack is priced at £399+VAT .

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What is the cost of ITIL Foundation classroom training?

ITIL Foundation courses are generally 3 days long. ILX offers a 3 day course ITIL Foundation course that leads to the ITIL foundation qualification and enables delegates to understand the key concepts and terminology within the newly updated ITIL framework. Delegates will sit the ITIL exam on the final day. The cost of this course depends upon the location - see all course dates in your area.

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How much is the ITIL Foundation exam fee?

The ITIL Foundation e-learning pack contains: study material, full tutorial support, an exam simulator, process model and mock exam simulator. It also includes an exam voucher worth 100.

This voucher covers the exam price and is for use at a Prometric exam centre in many locations worldwide.

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What is an ITIL qualification?

ITIL stands for: Information Technology Infrastructure Library.

The ITIL Certificates are designed as - IT Service Management - qualifications . They are aimed at all personnel who wish to become familiar with the best practices for IT Service Management, as defined in the Cabinet Office IT Infrastructure Library guidelines.

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What does having ITIL certification mean?

The holder of the Foundation Certificate in IT Service Management should be aware of the techniques, processes and functions in the core ITIL publications of Service Strategy, Service Design, Service Transition, Service Operation and Continual Service Improvement. He or she should be able to relate this knowledge to wider IT issues and to their own work environment.

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How do I get recognised in ITIL?

To get recognised in ITIL as an individual you need to achieve certification by taking an ITIL examination through a recognised exam centre. There are several levels to ITIL certification and which one aim to reach will depend on your current career level and your aspirations for the future.

For companies wishing to adopt ITIL, the route tends to be slightly different. The biggest decision is deciding if ITIL is right for you, and that requires an investment of time, collecting and reviewing information from the marketplace.

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Why do I need an ITIL Qualification?

The majority of people that consider ITIL as a qualification do so for career and personal development reasons. Often this is driven by a change of job or career, where you notice that to get to the top of the CV pile, you need to have an extra qualification like ITIL (even if you have been involved in service management successfully for many years without it). In many advertised positions ITIL has become a prerequisite.

The majority of companies that implement ITIL also encourage their employees to take the exams. If your staff have accredited ITIL qualifications, then you can present your company as using ITIL. This works particularly well where you tender for or supply to any large IT organisations or outsourcing companies.

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What Does ITIL Comprise of?

ITIL consists of a library of five books:

In addition, ITIL is supported by a comprehensive qualifications scheme, accredited training organisations, and implementation and assessment tools.

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Can I use the ITIL Manuals only to study?

For foundation level you can, as the ITIL manuals contain pretty much everything you need. However it is hard work, and often your own interpretation of ITIL may be different to that required. If you are working on a shoestring budget, then this may be the only option open to you, but with all the extra study involved, your time may be better spent learning using an accredited course.

For the intermediate or diploma levels it is compulsory to attend an accredited training course.

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What languages are the ITIL examinations available in?

The Foundation examinations are available in English, French, Spanish, German, Portugese, Chinese, Japanese and Russian. The Practitioner examinations are available in English only. The Service Manager examinations are available in English, German and Russian.

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If I take ITIL Foundation in another language do I still have to learn the ITIL terms in English?

Yes, you do. In the examinations you will find both the English as well as the translated terms. The ITIL terms can be found in the exam requirements.

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How long do I have to wait for the results of my multiple choice examinations?

For each multiple choice exam, every candidate receives the result paper and certificate within four weeks of the examination session.

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How can I specify how my name should be printed on the certificate?

At the start of the examination session one fills in the Personal Data Form. On this form there is an item where you can specify exactly how your name should be printed on the certificate.

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What happens if I fail an exam?

In the unfortunate case you failed an examination, you can take part in another examination session, which is subject to a resit fee. This does not necessarily have to be at the same examination centre.

There is no limit to the number of times you can retake the examination.

Exam pass rates are much higher for delegates who have sat an accredited training course. You should consider potential resit costs when choosing the most appropriate training route.

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What is Prometric and what is its role?

Thomson Prometric is a worldwide provider of computer based examinations. The ITIL Foundation examination is one of the examinations available in the Prometric Authorized Testing Centers.

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What is the difference between EXIN and ISEB?

According to Richard Wills of the Cabinet Office, "the only difference between the two is that their respective services are offered in different parts of the world."

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What is ISEB?

The Information Systems Examinations Board (ISEB) is a division of the British Computer Society. ISEB was created in 1990 from the Systems Analysis Examinations Board (which was set up in 1967). ISEB administrates examinations and issues certificates in a variety of subjects in the field of information systems engineering. A list of qualifications can be obtained from ISEB.


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