ITIL V3 Training Courses
ITIL v3 qualifications are available at four levels with each certificate carrying a number of credits towards the advanced level qualifications.
Twenty-two credits are required to achieve the ITIL v3 Master level qualification and credits are awarded for qualifications held from previous versions of ITIL.
The four levels of qualification are as follows (click on the ITIL v3 level on this diagram to see the training courses you can choose from):
ILX Group ITIL V3 Training
ILX was the first organisation in the world to be accredited to deliver ITIL Training by the APM Group, the worldwide accreditor of Examining Institutes and managers of the ITIL Qualifications Framework.
ILX provides an extensive range of ITIL Training supporting both version 2 and version 3 of the ITIL Framework. In addition to providing classroom training, ILX was the first organisation to be accredited to provide computer-based multimedia training to ITIL Foundation Certificate level.
This enables ILX to provide a totally flexible range of learning options to suit every learning style and these include e-Learning, traditional classroom, implementation support and consultancy. Alternatively, and more frequently, a highly interactive and flexible blend of all three.
At the forefront of the Best Practice Industry ILX has been consulted on the development of the ITIL Qualifications framework and has helped to shape the content and syllabus at all levels.
Our Trainers
All v3 qualifications have specific trainer eligibility criteria which must be met prior to trainers being authorized to deliver v3 qualifications. All ILX ITIL trainers meet this criteria. At a minimum, every trainer delivering the Intermediate qualifications (and higher) must possess a certification in the qualification they wish to deliver.
ITIL V3 Foundation Courses
ITIL V3 Foundation e-Learning
3-Day ITIL V3 Foundation Instructor-Led Course
1-Day ITIL V2-3 Foundation Bridge Instructor-Led Course
ITIL V3 Intermediate Lifecycle Stream Courses

ITIL V3 Lifecycle Specialist Gold Package
- Service Strategy
- Service Design
- Service Transition
- Service Operation
- Continual Service Improvement

ITIL V3 Service Manager Package

ITIL V3 Service Strategy & Improvement Package
3-Day ITIL V3 Intermediate Qualification in Service Strategy
3-Day ITIL V3 Intermediate Qualification in Service Design
3-Day ITIL V3 Intermediate Qualification in Service Operation
3-Day ITIL V3 Intermediate Qualification in Service Operation
3-Day ITIL V3 Intermediate Qualification in Continual Service Improvement
ITIL V3 Intermediate Capability Stream Courses

ITIL V3 Capability Specialist Gold Package
- Operational Support & Analysis
- Planning, Protection & Optimisation
- Release, Control & Validation
- Service Offerings & Agreements
Each of the following ITIL V3 Capability courses are instructor-led assignment based, with a strong emphasis on practical coursework, working as individuals and in teams.
5-Day ITIL V3 Intermediate Qualification in Operational Support & Analysis
5-Day ITIL V3 Intermediate Qualification in Planning, Protection & Optimisation
5-Day ITIL V3 Intermediate Qualification in Release, Control & Validation
5-Day ITIL V3 Intermediate Qualification in Service Offerings & Agreements
ITIL V3 Expert Certificate Courses

ITIL V3 Expert Platinum Package
- Service Strategy
- Service Design
- Service Transition
- Service Operation
- Continual Service Improvement
4-Day ITIL V3 Managers Bridge Certificate
ITIL V3 Master
This level of the qualification will assess an individual's ability to apply and analyse the ITIL concepts in new areas. This higher level qualification is currently under development.




