ITIL V3 Foundation Certificate in IT Service Management
Are you are looking for ITIL V3 Foundation training?
Overview
The purpose of the ITIL Foundation certificate in IT Service Management is to certify that the candidate has gained knowledge of the ITIL terminology, structure and basic concepts and has comprehended the core principles of ITIL practices for Service Management.
The ITIL Foundation certificate in IT Service Management is not intended to enable the holders of the certificate to apply the ITIL practices for Service Management without further guidance.
Candidates can expect to gain knowledge and understanding in the following upon successful completion of the education and examination components related to this certification.
- Service Management as a practice (Comprehension)
- Service Lifecycle (Comprehension)
- Key Principles and Models (Comprehension)
- Generic Concepts (Awareness)
- Selected Processes (Awareness)
- Selected Roles (Awareness)
- Selected Functions (Awareness)
- Technology and Architecture (Awareness)
- ITIL Qualification scheme (Awareness)
Target Audience
The target group of the ITIL Foundation certificate in IT Service Management is drawn from:
- Individuals who require a basic understanding of the ITIL framework and how it may be used to enhance the quality of IT service management within an organisation.
- IT professionals that are working within an organisation that has adopted and adapted ITIL who need to be informed about and thereafter contribute to an ongoing service improvement programme.
This may include but is not limited to, IT professionals, business managers and business process owners.
ITIL V3 Foundation Exam
The ITIL V3 Foundation exam is a one hour exam with 40 mutiple-choice questions of which 26 questions must be answered correctly in order to pass.
Candidates sitting the examination in a language other than their native language have a maximum of 75 minutes and are allowed the use of a dictionary).
ITIL V3 Foundation Training Courses
ITIL V3 Foundation e-Learning