ITIL V3 FAQ

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ITIL V3 Frequently Asked Questions

Click a question in the drop down box to view the answer:

What is the difference between V2 and V3?

Amongst the key changes you’ll see in ITIL V3 is a wholesale shift towards a service-driven lifecycle approach and guidance which aims to be more prescriptive.
Where ITIL V2 outlined what should be done to improve processes, ITIL V3 explains clearly how you should go about doing it.
Another key ITIL V3 addition is demonstrating return on investment to the business. This was one of the most frequent requests from the industry consultations, carried out as part of the version three project.

For a more detailed explanation of the differences you can watch ILX's informative video presentation.

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If I already hold an ITIL V2 qualification how do I upgrade to V3?

Individuals with existing ITIL V2 qualifications can use those qualifications as credits towards the Expert or may find that the credits or qualifications they hold will make them eligible for the current V3 Bridging routes.

Candidates who hold earlier ITIL qualifications can update their knowledge and certification via a series of "bridging" courses, such as the Foundation Bridging Course. These courses will also earn a candidate credits towards the Expert Level.

View ITIL Bridge course options

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How do I know whether I should go for V2 or V3?

ITIL V3 is an updated version of ITIL and ITIL V2 qualifications and exams will be phased out over the coming months.

With this in mind anyone who is new to ITIL, contractors, consultants and those who are required to show they have the most up to date qualifications should undertake the ITIL V3 courses.

If your organisation is operating under ITIL V2 guidelines, a more structured approach to the transition will be required and during this time it may be advisable to continue with the ITIL V2 courses.

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Will V2 exams still be available?

ITIL V2 exams will continue to be available until late 2009 through prometric centres or via an accredited training provider.

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How much does the ITIL V3 foundation bridging exam cost?

It is not possible to sit the ITIL V3 foundation bridging exam on it’s own.

You will only be able to sit it as part of an accredited training course.

Be sure to check with your ITIL training provider that the cost of the exam is included in your ITIL V3 foundation bridging course.

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Will the Practitioners and Managers qualification remain the same?

No, the ITIL qualification structure has completely changed and ITIL managers and practitioners will be required to take a bridging course and exam in order to be eligible for the new ITIL Expert certificate.

The courses and examinations for ITIL managers and practitioners to bridge to ITIL V3 are still under discussion by the examination board and are expected to be realsed over the coming few months.

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