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ITIL Intermediate Capability Stream
Planning, Protection and Optimization
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Overview
The ITIL Planning, Protection and Optimization certificate is a free standing qualification, but is also worth 4 credits towards the ITIL Expert in IT Management Certificate.
The ITIL Certificate in Planning, Protection and Optimization is intended to enable the holders of the certificate to apply the practices during the Service Management Lifecycle.
Subjects covered include Capacity, Availability, Continuity, Security, Demand and Risk Management.
Target Audience
The target group of the ITIL Certificate in Planning, Protection and Optimization is:
- Individuals who have attained the ITIL Foundation certificate in Service Management who wish to advance to higher level ITIL certifications.
- Individuals who require a deep understanding of ITIL Certificate in the Service Offerings and Agreement processes and how it may be used to enhance the quality of IT service support within an organisation.
- IT professionals that are working within an organisation that has adopted and adapted ITIL who need to be informed about and thereafter contribute to an ongoing service improvement programme
- Operational staff involved in Capacity Management, Availability Management, ITSCM, Information Security Management, Demand Management, Risk Management, who wish to enhance their role-based capabilities.
This may include but is not limited to, IT professionals, business managers and business process owners.
Learning Objectives
Candidates can expect to gain competencies in the following upon successful completion of the education and examination components related to this certification:
- Service Management as a Practice
- Processes across the Service Lifecycle pertaining to the practice elements within Planning, Protection and Optimization
- Capacity management as a capability to realise successful service design
- Availability management as a capability to realise successful service design
- IT Service Continuity Management as a capability to support overall Business Continuity Management
- Information security management as part of the overall corporate governance framework
- Planning, Protection and Optimization roles and responsibilities
- Technology and Implementation Considerations
- Challenges, Critical Success Factors and risks
And specifically in the following key ITIL process and role areas:
- Capacity Management
- Availability Management
- IT Service Continuity Management
- Information Security Management
- Demand Management
- Challenges, Critical Success Factors and Risk Management For Service Planning, Protection and Optimization
Prerequisites
Entry Criteria Candidates wishing to be trained and examined for this qualification must already hold the ITIL Foundation Certificate in IT Service Management, which shall be presented as documentary evidence to gain admission.
It is also strongly recommended that candidates:
- Can demonstrate familiarity with IT terminology and understand the context of Planning, Protection and Optimization management of their own business environment is strongly recommended.
- Have exposure working in the service management capacity within a service provider environment, with responsibility emphasizing on at least one of the following management processes:
- Capacity Management Process
- Availability Management Process
- IT Service Continuity Management (ITSCM) Process
- Information Security Management Process
- Demand Management Process Challenges, Critical Success Factors and Risk Management For Service Planning, Protection and Optimization
It is recommended that candidates are familiar with the guidance detailed in the ITIL Service Lifecycle Practices core publications prior to attending training for this certification, in particular, the Service Design publication.
Eligibility for Examination
To be eligible for the examination leading to an accredited ITIL Certificate in Planning, Protection and Optimization, the candidate must fill the following requirements:
- At least 30 contact hours (hours of instruction, excluding breaks, with an Accredited Training Organisation (ATO) or an accredited e-learning solution) for this syllabus, as part of a formal, approved training course/scheme
- There is no minimum mandatory requirement but 2 to 4 years professional experience working in IT Service Management is highly desirable
- Hold the ITIL Foundation Certificate in IT Service Management
- It is also recommended that students should complete at a minimum 12 hours of personal study by reviewing the syllabus and the pertinent areas of the ITIL Service Management Practice core guidance publications and in particular, the Service Design publication
Learning Outcomes
Following completion of this unit, the candidate will possess knowledge of:
- The importance of Service Management as a Practice concept and Service Operation Principles, Purpose and Objective
- The importance of ITIL Planning, Protection and Optimization while providing service
- How all processes in ITIL Planning, Protection and Optimization interact with other Service Lifecycle Processes
- The processes, activities, methods and functions used in each of the ITIL Planning, Protection and Optimization processes
- How to use the ITIL Planning, Protection and Optimization processes, activities and functions to achieve operational excellence
- How to measure ITIL Planning, Protection and Optimization
- The importance of IT Security and its contributions to ITIL Planning, Protection and Optimization
- Understanding of technology and implementation considerations surrounding ITIL Planning, Protection and Optimization Challenges, Critical Success Factors and Risks associated to ITIL Planning, Protection and Optimization
- Challenges, Critical Success Factors and Risks associated to ITIL Planning, Protection and Optimization
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