ITIL V2 Practitioner Training, ITIL version 2 Practitioner Courses, ITIL V2 Practitioner Exam

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ITIL V2 Practitioner Training - what are your options?

Here are your ITIL V2 Practitioner training options:

	Teaches delegates to understand, implement and run an effective Change Management process. Perfect for IT staff actively involved in setting up, running and operating within a Change Management process.
	Duration:	3 days
	Includes:	All course material, useful ITIL study and reference guides and the cost of the ITIL exam.

Call (586) 203 8263 or Request a Quote for pricing

	Teaches delegates how to prepare, maintain, and negotiate Service Level Agreements with customers. Perfect for those in an IT organisation responsible for the activities that are part of the Service Level Management process.
	Duration:	3 days
	Includes:	All course material, useful ITIL study and reference guides and the cost of the ITIL exam.

Call (586) 203 8263 or Request a Quote for pricing

	Teaches delegates to implement and run an effective Configuration Management process and how Configuration Management supports and underpins other Service Management disciplines. Perfect for IT staff actively involved in setting up, running and operating within a Configuration Management process.
	Duration:	3 days
	Includes:	All course material, useful ITIL study and reference guides and the cost of the ITIL exam.

Call (586) 203 8263 or Request a Quote for pricing

	Teaches delegates how to implement and run an effective Problem Management process and the links between Problem Management and the other Service Management disciplines. Perfect for IT staff actively involved in setting up, running and operating within a Problem Management process.
	Duration:	3 days
	Includes:	All course material, useful ITIL study and reference guides and the cost of the ITIL exam.

Call (586) 203 8263 or Request a Quote for pricing

	Teaches delegates to design and implement end to end Incident Management processes, and the setting up and role of the Service Desk and covers ITIL Service Management principles in general, and how they are interdependent with the Service Desk, and Incident Management. Perfect for those who want to achieve ITIL Service Desk, Incident and Problem Management Certification.
	Duration:	3 days
	Includes:	All course material, useful ITIL study and reference guides and the cost of the ITIL exam.