Why Implement ITIL in Your Organisation?
Many executives express frustration as they attempt to reign in the chaos and expense associated with their IT investments but find little in the way of substantive guidance. The IT Infrastructure Library (ITIL) is the worlds most widely accepted approach to the management and delivery of IT Services.
Many IT departments behave reactively, responding to events as they occur - for example, a server outage. Because unscheduled work tasks take priority over planned work, staff find that they are always behind. By implementing ITIL, an organisation can overcome this cycle and get clear insight into the Total Cost of Ownership (TCO) and activities in the IT department.
Organisational Benefits to ITIL
Successful introduction of IT Service Management with ITIL should deliver the following benefits:
- Improved customer satisfaction through a more professional approach to service delivery
- Improved IT services through the use of proven best practice processes
- Improved ROI of IT
- Improved delivery of third party services through the specification of ITIL
- Improved morale of service delivery and recipient staff
- Increased competence, capability and productivity of IT staff
- Increased staff retention
- Reduced cost of training
- Improved systems/ applications availability
- Reduced cost/ incident
- Reduced hidden costs that traditionally increases substantially the TCO
- Better asset utilisation
- A clear business differentiator from competitors
- Closely aligned to commercial business services and products
- Greater visibility of IT costs
- Greater visibility of IT assets
- A benchmark to measure performance against in IT projects or services
- Reduced cost of recruitment and training - hiring ITIL qualified people is easier
The economic impact of ITIL implementation will be realised in all of the areas above. The benefits can also be viewed in terms of direct and indirect savings. Costs relating to missed opportunities and not being able to operate will be reduced significantly.
Who Else Has Implemented ITIL?
Many large international organisations have implemented ITIL such as Microsoft, IBM, Atos, Caterpillar, Shell Oil, Boeing and many more and have all reported great success and significant operational cost savings as a direct result of ITIL adoption.
Microsoft uses ITIL both as the basis for Microsoft Operations Framework, which is our structured approach to helping customers achieve IT operational excellence and in how we operate our own systems. We are proud to have contributed as lead authors to the writing of the Application Management and the Planning to Implement Service Management books in the ITIL collection. "
- Rick Devenuti, Corporate Vice President, Microsoft Services and IT
Best Practice Management Website
All the service desk processes - change, incident and problem management) have been in use for a long time, and we have been able to implement others, such as release management, on new contracts. It has established consistency in terminology and processes throughout our operations.
Today, we have around 200 people trained on the ITIL foundation and managers courses. The result is that 1000 people involved in service delivery use ITIL, with increasing numbers taking it up in technical consulting. "
- Laura Jay, Managed Operations Delivery Assurance, Atos
Best Practice Management Website
Why Should I Become ITIL Certified?
Becoming ITIL certified will make you a valuable resource. See ITIL training courses.
To Gain First Class IT Service Management Skills
ITIL certification will allow you to understand the common language of ITIL, understood by IT professionals worldwide, and will increase your standing within the IT community.
ITIL gives you an adaptive and flexible framework for managing IT services and encourages you to use common sense rather than follow a rigid set of rules.
To Improve your Employment Prospects
ITIL will create a common understanding between your IT staff, suppliers, contractors and users within the business by creating a common approach and language towards IT services.
ITIL can deliver huge cost savings for an organisation by promoting the optimum use of people, process and technology. Pro-active management and continuous service improvement will help to increase quality while reducing overall costs.