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The IT Infrastructure Library® (ITIL) is the most widely accepted approach to IT service management in the world. ITIL is a best practice framework that has been drawn from both the public and private sectors internationally. It describes how IT resources should be organised to deliver business value, documenting the processes, functions and roles of IT Service Management (ITSM). More about ITIL...
Improve your IT service management skills or train a group of people from your organisation. Find out about e-learning and classroom training for all ITIL qualification levels.
High quality ITIL distance learning that can be delivered online. Reduce training time and costs with this highly regarded multi-media rich computer based training package.
Download useful free ITIL resources and tools including templates, sample quizzes and much more.